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Support Issue or Feature Request
Log your issue or feature request here. We will contact you shortly once you submit.
Tutorials
FAQs
At the moment, only Microsoft Outlook 2016 and higher is supported as well as Outlook.com and Office 365 online accounts.
The add-in does not currently support IMAP accounts or POP3 used in Outlook.
Yes. For the add-in to function, we require to store contacts in a database. These contacts are encoded with a Md5 hash so they are not readable. The database is also encrypted and requires a key to access. See our privacy policy for more details.
We DO NOT share any data with any 3rd parties.
Your security and privacy is important to us and our highest priority.
Currently, the plugin is set to suggest availability based on 30min duration meetings. We are working to add this functionality in the future. Please make suggestions via the feature request option above to improve functionality.
Go to the support page and submit a ticket with the message “Delete my account” and include the email address used to sign-up. We will delete your account and all data from our system, then let you know when complete.
We would love to hear your ideas for improving TimeSense. Just go to the Support issue form and select Feature Request as the Issue Type and submit your idea. We will collate and implement the most common requests.